Information at the airport
Flights status information on Departures from the International airport Ramenskoye (Zhukovsky) is available on the information monitors located in the general check-in area of the passenger terminal.
Status information on Arrivals flights is available on the information monitors installed in the arrival lounge of the international and domestic routes of the passenger terminal.
Information on airport services can be found on our website as well as at the airport at the information desk located in a check-in area of the passenger terminal.
The baggage from arriving flights is delivered to the baggage carousel. Information monitors located over baggage carousels, display the information on the number of flight and the time of baggage delivery. Oversized baggage claim is made separately
Baggage Enquiries
According to the legislation of the Russian Federation and the international regulation concerning the international carriage by air transport, responsibility for disturbances during the transportation rests with the airline.
If you have not received the baggage or have found out a damage of baggage, prior to leaving of arrival zone you shall address in «Lost and found» room. Officer Service will assist to fill the special form of the commercial certificate, confirming the fact of causing of damage.
Under the written application of the passenger filled on the basis of the transportation document, the carrier shall immediately take measures to search of the registered baggage:
- Directs the requests to the airports where the baggage could be delivered by mistake;
- Directs a request to the airport of departure on presence of baggage;
- Directs a request on resending of baggage in case of its finding.
If the registered baggage was not found within twenty one days from the moment of submission of an application, passenger is entitled to demand an indemnification for lost of baggage. If the registered baggage was found, the carrier shall notify its owner and deliver belongings to the airport and at the address specified by the passenger without an additional payment.
In case of finding out of damage of baggage after leaving the arrival lounge, you shall in writing not later than in 7 days from the moment of arrival in airport of destination to direct to airline the claim for damage compensation. You can learn the additional information from the airline.
Claims are accepted by airline in writing accompanied by originals or notarized copies of the documents confirming: conclusion of the air transportation contract (ticket), property irregularity report (PIR), size of caused damage (fiscal documents).
To receive the resent, unclaimed and forgotten baggage you can in rooms of unclaimed baggage of the passenger terminal.
You can learn more detailed information by phones of the airport help desk by phones+7 (985) 524 99 57 or will address to an information desk at the airport.
Wrapping
Operating mode: 24 hours per day, 7 days per week. Placement:
ground floor of the passenger terminal.
We propose prior to surrendering of your belongings into a baggage to pack them into a special stretch-film. It will protect your baggage from unauthorized opening and external injuries will help to keep appearance of suitcases, boxes and bags.
Strong and environmentally neutral elastic film
Availability of cash and cashless payment;
| Cost of packing of one baggage piece | 500 rubles. |
Baggage Storage
Surrendered baggage is subject to check and control (inspection) using x-ray devices (other technical means) or to manual inspection. Weight of one baggage piece cannot exceed 30 kg.
For custody accepted:
- Items in any packing providing their safety, excluding a free access to contents, a damage and contamination of belongings of other customers and the baggage locker equipment.
- Glass and other fragile items (accepted only in hard packing with an inscription “glass – handle with care”).
- Foodstuff (are accepted for custody only in packing, for their natural spoilage the administration shall not be liable).
For custody are not accepted:
- Explosive, fire hazardous, inflammable
- Substances with an acrid odor; weapon; animals; documents, money, jewelry.
Baggage claim
At claiming of your belongings from a baggage locker you must show a token and give your surname. In case of loss of token by the customer, belongings will be returned to him on the basis of his application upon presentation of documents and proofs of ownership of such items.
Dispensing of belongings from a baggage locker is made out of turn.
Upon reception of belongings from a baggage locker in time using the right to the further storage is terminated. For the purpose of surrender of belongings again is required a repeated check-in.
The belongings which have not been received by the owner within 30 days from the date of depositing for custody, are considered not claimed and are realized according to established procedure (Art. 899 of CC of the Russian Federation, cl. 2).
Cost of services
- Fee from the passenger (consumer) is charged according to the applicable price-list, for one calendar day (from 00:00 till 23:59), irrespective of time of surrender of cabin baggage into baggage locker.
- Cost of storage of a baggage piece, which size does not exceed in aggregate of two dimensions 150х150sm and does not exceed in one dimension 300sm, is equal to 400 (four hundred) rubles per one calendar day.
- Cost of storage of a baggage piece, which size exceeds in aggregate of two dimensions 150х150sm or exceeds in one dimension 300sm, is equal to 1000 (one thousand) rubles per one calendar day.
- Cost of storage of clothes is equal to 100 (one hundred) rubles for one item per one calendar days. Surrendered for custody clothes are stored in individual covers (wardrobe trunks).
- Payment for storage is made for the first calendar day; surcharge for each following day is made at returning of baggage.
- Cabin baggage is accepted for storage only with the declared value (Art. 923 of CC of the Russian Federation, cl. 7.1.12 RBP-85).
- Any tied thing (leash) is considered a separate piece.
- Separate piece is considered any things protruded more than 20 sm beyond the dimensions of baggage in which the given thing is placed.
- New accepting of belongings after their temporary return is paid again.
- Cart for transportation of baggage is considered a separate piece unless the manufacturer has provided an one-piece design of a cart and a baggage.
Airlines
Ural Airlines Office in Yekaterinburg: Ural Airlines JSC, Russia, 620025, Ekaterinburg, per. Utrenniy 1G SITA SVXTOU6 Passengers helpdesk:
(toll-free within Russia)
(for calls from outside Russia) Website uralairlines.com
Somon Air Head Office 40 Mirzo Mastongulov Street, Dushanbe, Tajikistan 734012 Tel:
+ 992 44 640-40-50 Email: [email protected] Website: http://www.somonair.com
UVT aero Reference service of the airline(round the clock)
+7 (843) 260-15-09 E-mail: [email protected] Website: uvtaero.ru
Southwind Website: southwindairlines.com
Shops
Sky
Operating mode: 24 hours a day Site: https://skydutyfree.ru/ Placement:
common area, second floor
The Sky store is located on the second floor next to the waiting room and is accessible to all airport guests – even if you are not planning a flight from Zhukovsky.
- premium perfumes, cosmetics and personal care products from leading European brands
- toys and sweets are ideal gifts for children
- stylish accessories: glasses, watches, jewelry
- memorable souvenirs, soft drinks and other travel products
Sky Duty Free
Operating mode: 24/7 Site: https://skydutyfree.ru/ Placement:
International departure waiting area, second floor (after pre-flight security check)
Welcome to Sky Duty Free Zhukovsky Airport – your first step to a perfect trip!
Here you will find a world of premium perfumes, cosmetics and personal care products from leading global brands, chocolate, toys and souvenirs, fashion accessories and other products.
Don’t miss the opportunity to make great purchases before your flight! At Sky Duty Free Zhukovsky you will find the best prices and exclusive offers that will make your trip even more enjoyable.
Payment methods: dollars and euros – cash only; rubles – cash, card or SBP.
First Aid
Medical station of the terminal of the International airport Ramenskoye (Zhukovsky) is equipped by all required equipment and medicines for rendering of the first medical aid.
Qualified professionals 24 hours a day, 7 days a week are ready to render timely medical aid to passengers and visitors of the airport..
Medical station is located on the ground floor of the terminal.
Traveling with Kids
Operating mode: 24 hours a day Placement:
second floor of the passenger terminal
For comfortable waiting of flight departure to the passengers with children at the International airport Ramenskoye (Zhukovsky) is organized the Mother and child room, located on second floor of the passenger terminal.
There is parents can warm up meal for kids, nourish and swaddle the child.
Room is intended for children under 7 years accompanied by one adult. Before visiting of a room you need to receive a medical certificate for the child in a medical station of the terminal which is located on the terminal ground floor.
Required documents
The documents required for applying of the passenger to Mother and child room:
- Air ticket or a boarding pass;
- Passport;
- Birth certificate/passport of the child;
- Prenatal record (for pregnant women);
- Certificate on the contacts, issued by the pediatrician in a residence no more than 3 days prior to a departure or after examination of children by medical personnel on duty directly in a Mother and child room.
Special conditions
Visiting of the Mother and child room with the baggage and animals is not allowed.
Swaddling rooms are available on all floors of the terminal. On information signage in the terminal and on the scheme of airport they are designated by corresponding signs
If you travel with children, please, beforehand arrive to the airport for passage of registration procedure to give us an opportunity to keep for you the nearby places.
Our airport gives you opportunity to use a baby trolley until entrance into aircraft and to receive a baby trolley on exit from the aircraft. If you wish to use this service, please inform to this effect an officer at registration.
* Please note that at some airports providing of this service is impossible according to airport safety requirements.
Special Needs
For providing of the special assistance you need to apply to your airline.
According to Federal Aviation Regulations «Common rules for air service of passengers, baggage, cargo and maintenance requirement of passengers, exporter and receiver» the passenger shall agree with airline transportation of*:
- Seriously ill passenger;
- Bedridden patient;
- Unaccompanied aurally challenged passenger;
- Visually challenged passenger with a seeing-eye dog;
- Unaccompanied aurally and/or visually challenged passenger who will be transported under airline supervision;
- Passenger with reduced mobility at using air transport and/or whose physical condition demands special attention at service (passenger with the reduced mobility).
*The airline is entitled to deny from transportation if the physical condition of the passenger threatens safety of flight or creates discomfort. More detailed information you can learn from your airline.
The free services provided by the airport for the handicapped passengers:
- A meeting of the passenger at a vehicle parking place;
- Accompaniment and assistance at movement at the airport, registration on flight and baggage check-in;
- Providing of an invalid wheelchair for movement within the terminal and for boarding the aircraft;
- Delivery aboard the aircraft, including providing of the ambulant elevator or ambulance car;
- Possibility to use video communication with city dispatcher service for handicapped persons, employees of which will provide a help information and where necessary will carry out real-time a sign language interpretation;
- Possibility to use the panel with an audio loop (to specify location in the terminal)
- Where necessary, accompaniment by the qualified medical worker is performed;
- Upon the arrival in the International airport Ramenskoye (Zhukovsky) you will be met by our officers and they will assist at landing from an aircraft, as well as will help to receive baggage and where necessary will accompany you to a vehicle parking place.
Important! At booking and purchasing of air ticket you shall necessarily specify, what special services and assistance be required to you at the airport and during flight. It is necessary to inform airlines on necessity of these services within the time limits set by the airline’s regulations.
If for any reasons at booking you have not notified airline on special needs or you wish to make it independently, you can in any time to contact the employee of our help service and to inform on your needs:
By phone: + 7 495 228 96-00 (round the clock)
On arrival in the airport, please, contact us by phone +7 495 228 96-00 (round the clock). Specify your location and clarify, please, what help you need. We will direct to you employees for rendering assistance.
Travel with a seeing-eye dog
Please, read rules and guidelines of transportation of animals (FAR 82 and IATA rules), and make sure that you have all necessary documents.
Travel on a powered wheelchair
You must take into account the following IATA rules of transportation of dangerous cargoes:
- The powered wheelchair is deposited into baggage, accumulator is disconnected at registration;
- Wet batteries are disconnected, packed and deposited into the baggage.
Terminals of emergency call
If you need help on arrival at the airport you can communicate us. Terminals of emergency call for handicapped passengers (desk Assistance) are located near the air terminal entrances.
Medical aid
If you need special medical aid you can apply to a first-aid post which is located on the ground floor of terminal. The first-aid post is open during terminal working hours.
Contraindications to transportation of patients on board of the passenger airliners of civil aircraft:
According to Appendix to the Instruction on organization and performance of flights by planes (helicopters) of civil aviation for rendering medical aid for people. It is approved by the Directive of the deputy Minister of civil aviation dated 10/21/81, it is forbidden transportation by an air transport of the patients, suffering from following diseases:
- Ferbile and highly contagious diseases.
- Tetanus.
- Poliomyelitis (bulbar form with respiration disturbance).
- Laryngostenosis with respiration disturbance.
- Acute peritonitis.
- Gaseous gangrene.
- Depressed cases.
- Acute craniocerebral injuries and spinal traumas during entire period of clinician semiology.
- Precomatose, comatose state in the setting of diabetes mellitus.
- Severe sepsis.
- Uraemia.
- The Sharp stenocardia with signs of a preceding infarction condition.
- The Hypertensive crisis.
- Acute heart beat arrhythmia.
- Cardiovascular diseases into decompesation (stage 3).
- Postinfarct and postapoplectic state during 5-6 months.
- Acute leukaemia and Werlhof disease.
- Purulent meningitis.
- Labyrinthitis and labyrinthine vertigo in the exacerbation phase.
- Oncoma of posterior cranial fossa.
- Active tuberculosis of the lungs with full-blown pulmonary heart diseases.
- Primary artificial and spontaneous pneumothorax.
- Glaucoma in the subcompensation and decompensation phase, retinal detachment.
- Eclampsia.
- Mental patients dangerous to himself and others.
- Advanced oncologic patients with the events of disturbance of (deep) circulation and respiration (exudative pleuritic with mediastinal displacement).
Transportation of patients with the specified diseases is permitted on passenger aircraft of CA by way of exception under vital indications, except sections 1, 21, 25.
The enterprises and the persons preparing the patient to transportation by aircraft should procure him/her with accompanying medical personnel and medicines.
Travelling with Pets
Transportation of animals and birds is performed:
- Under the preliminary agreement with the airline, by flight which you plan to carry out flight;
- In a case of international flight – with the permission of the arrival or transit country (information can be learned from consulate of the country of destination).
Possibility and conditions of transportation of animals and birds (including transportation in aircraft cabin, tariffs and restrictions for species and breeds of animals) is determined by airline. At booking or purchasing of ticket is required to inform airline or ticket agent that you plan flight with an animal, and mandatory to receive acknowledgement from airline.
Transportation of animals and birds can be performed:
- In passenger cabin of the aircraft , if it is authorized by airline rules;
- In a baggage compartment, if in this type of the aircraft ventilation and heating of a baggage compartment is provided.
In case of transportation of an animal abroad (into third countries) the veterinary certificate of an international form is drawn up. Besides, at transportation of pets in the countries of the European Union you must draw up the veterinary certificates of the European Union which are the obligatory appendix to the veterinary certificate. For this purpose the owner of an animal shall present:
- A pet;
- Veterinary certificate (or veterinary certificate of the Customs Union at export in the countries of the Customs Union).
The animal (bird) at transportation by aircraft should be placed in the container (cage). Containers (cages) should be in compliance with the following requirements:
- to have sufficient size (to allow an animal to rise in full length and to turn on 360 degrees);
- To have access of air and strong lock;
- Bottom of the container (cage) should be waterproof and covered by an absorbing material;
- On bottom perimeter should be a board which excludes a spillage of absorbing material;
- Cages for birds should be covered by a dense lightproof fabric;
- Inside a cage or container should be equipped with the place for bracing of capacities with water and dry feed for all time of flight (from surrender at airport of departure till receiving at airport of destination);
The feed should correspond to all standards of country of destination or transit country. It is forbidden to transport in the container a meat and products containing meat.
The size of the container (cage) should allow to an animal to rise in full length and to turn on 360 degrees. The height of cage height be equal to height of a standing animal (D), to width of pet (C), and length to length of a body (A) plus half of length of a paw (B).
A free baggage allowance does not apply to the animals.
The Seeing eye-dogs accompanying passengers with absence of sight/hearing, are transported free of charge over the established norm of free baggage allowance subject to the existence of proper training that is verified by the certificate. Such dog must have a collar and a muzzle; it should be tied to an armchair at feet of the owner.
Transportation conditions (availability of a cage, price for transportation etc.) you shall necessarily check at acquisition of tickets, as well as with the call-centers and the airline offices with which you plan to make travel.
Export of an animal abroad
The veterinary certificate on a state of animal health at the office of veterinary control shall be exchanged for the international veterinary certificate.
Some countries have established restrictions or an interdiction for import of some species of animals. Information can be learned from the consulate of destination country.
Import of animals from abroad
Owners of animals can import simultaneously no more than two pets (if it is authorized by airline rules) subject to the existence of the international certificates with marks that animals are apparently healthy and vaccinated. International documents are exchanged for the veterinary certificate of the Russian Federation.
Vaccination should be performed not earlier than 12 months and not later than 30 days prior to departure date.
Standard documents, order of registration of animals and other information, concerning the procedures of import/export of pets, you can find on a website www.rsn-msk.ru (registration of domestic animals exported abroad).
You can apply for more detailed information by phone of veterinary control of the airport Zhukovsky: +7 925 082 07 61.
Dear owners of animals! For the avoidance of the conflicts related to miss departure because of necessity of registration of veterinary accompanying documents for animals, we ask to apply to the point of veterinary control beforehand.
Fytosanitary control
Rules of transportation of plants
Rules of transportation of plants are governed Federal Veterinary And Phytosanitary Monitoring Service.
Fytosanitary requirements at import of quarantineable products in the Russian Federation
Into the Russian Federation it is forbidden to import the plant products and soil infected with quarantineable hazardous organisms.
Importation of quarantineable plant products into the Russian Federation in the cases provided by rules and standards of securing of quarantine of plants, can be performed only with the availability of the fytosanitory certificate issued by the national plant protection organization of the country-exporter in which territory the party such quarantineable production was formed.
Importation of quarantineable products in the postal items, cabin baggage and baggage of passengers, crewmen of sea-crafts, river crafts, aircrafts, vehicles, train brigades is allowed without the fytosanitory certificate provided that the quantity of such quarantineable products does not exceed five kgs and it is not seeds (seed material), planting material or potato as well as unless concerning the country-exporter temporary restrictions are imposed.
Fytosanitary requirements in case of export of the quarantineable products from the Russian Federation
Exported from the Russia quarantineable plant products should satisfy the fytosanitary requirements provided by the international plant protection agreements. Imported quarantineable plant products should have fytosanitary certificates.
Quarantineable plant products without fail should pass inspection based on the results of which shall be issued a fytosanitory certificate.
Fytosanitary control of exported cargoes is made in places of initial shipment of these cargoes.
Each batch of quarantineable products at transportations along the territory of Russia is accompanied by the quarantine certificate (inspection and certification are carried out in state inspections on plants quarantine).
Information concerning import/export of plant products you can find on a website of Directorate of Federal Veterinary and Phytosanitary Monitoring Service for the city of Moscow, Moscow and Tula regions..
Additional advice concerning import/export of plant products into/from the Russian Federation you can get in the phytocontrol office of airport Ramenskoye (Zhukovsky).
Official website of Federal Veterinary And Phytosanitary Monitoring Service: www.fsvps.ru
Official site of the Directorate of Federal Veterinary and Phytosanitary Monitoring Service for the city of Moscow, Moscow and Tula regions:www.rsn-msk.ru